How can I ensure a smooth claims process?

By following the steps below, you can help ensure that the Property’s claims process proceeds smoothly and efficiently.

1. Report Promptly: File the claim using the online Foxen Incident Report within 24 hours of being made aware of the incident and damages.
2. Document Thoroughly: Take photos or videos of any damage and keep receipts for expenses related to the claim. Please provide these to the adjuster once they make contact.
3. Provide Complete Information: Be thorough and accurate when filling out the Foxen Incident Report and providing information to the claim administrator.
4. Follow Up: Maintain regular contact with the claims administrator and respond promptly to any requests for additional information or documents.
5. Understand the Property’s Coverage: This all is more succinctly summarized in the Property’s Services Agreement with Foxen at Exhibit A. Familiarize yourself with what is included in the Waiver Program by reviewing the Property’s Tenant Legal Liability insurance policy or the Property’s Service Agreement with Foxen to understand what is included and the limits and exclusions that apply or discuss with the Property’s representative that has responsibility for storing and understanding the policy.
6. Be Patient and Cooperative: Understand that the claims process may take time. Cooperate fully with the adjuster to expedite resolution.